Customer FAQs
General | Deregulation | Choosing a Supplier | Customer Service and Billing | Webinars
Choosing a Supplier
Q: Do I have to choose a new electricity supplier?
A: No. However, it's in your best interest to at least compare prices and services offered by competitive suppliers. Then you can make an informed decision based on what best suits your energy needs.
Q: Will I save money if I switch suppliers?
A: Your savings will depend on several things, including how much you currently pay for electricity or natural gas, how much electricity or natural gas you use, and your agreement with the supplier.
Q: If I do switch, will I have to worry about the reliability of my energy service?
A: No. Regardless of who supplies your energy, the utility will continue to deliver it uninterrupted, ensuring that sufficient electricity and natural gas are available. You will continue to have access to customer service representatives, and utility crews will still respond to emergencies and power outages.
Q: Is there a chance I will lose power when I switch companies?
A: No. There will be no interruption of service if you switch to a competitive supplier or from one utility to another.
Q: How do I enroll in a competitive supplier's program?
A: Once you have researched suppliers and determined the one that best meets your needs, you must contact the new supplier to notify them of your decision. The supplier will then contact your current utility to transfer your account.
Q: Once I choose another supplier, may I switch back to the utility?
A: Each utility may have different procedures for returning to their service. Contact the utility's website or customer service for more information.
Q: How will I be billed?
A: If you choose a competitive supplier, you may receive two bills: one bill from the supplier for the electricity or generation portion, and one from the utility for the delivery of the power. Other options also are possible - the utility may bill you on behalf of the competitive supplier and include the supplier's charges as a line item on its bill, or the supplier may bill you on behalf of the utility and include the utility's charges in the supplier's bill. If you stay with your local utility, you will continue to receive one bill.
